From planning and installation to ongoing support, we provide the automation solutions you need to keep your pharmacy accessible 24/7 for your customers.
Simple 4 Step Process
Consultation Site Survey
Initial Discussion: Understand your pharmacy’s needs and goals for 24/7 automation.
Site Survey: Conduct a detailed assessment of your location to ensure suitability for MedyBOX or PharmaSelf24.
Customised Proposal: Receive a tailored recommendation, including product specifications, installation requirements, and pricing.
Place Your Order
Order Confirmation: Finalise the purchase based on your selected solution and agreed terms.
Payment: Secure your order with a 70% deposti upfront payment, with the final 30% pament due upon delivery to site,, before the installation.
Project Scheduling: Set timelines for delivery, installation, and commissioning.
Delivery Installation
Direct Delivery: Your unit is delivered to your site on a just-in-time schedule.
Professional Installation: Certified technicians handle setup, integrating the system with power, internet, and payment solutions.
Testing: Conduct thorough checks to ensure the system functions perfectly before launch.
Commissioning Training
System Launch: Activate your unit for customer use and perform a final operational review.
Staff Training: Provide hands-on training to your team for day-to-day operations and basic troubleshooting.
Ongoing Support: Access technical support and warranty services for seamless, long-term performance.
Warranty & Support in 4 Steps
Comprehensive Year 1 Coverage
Full hardware warranty, including repairs and replacements.
One preventative maintenance visit to check refrigeration gas, plumbing (where specified), and overall system health.
Software support with updates and enhancements for optimal performance.
Transition to Affordable Support
After the first year, transition seamlessly to an affordable annual support contract covering hardware maintenance, troubleshooting, and repairs.
Includes one preventative maintenance visit per year, with refrigeration gas checks and top-ups, plumbing inspections.
Continued software updates and expert technical support for reliable, long-term operation.
Extensive Support Network
Nationwide service teams in most Australian cities for fast, reliable assistance.
Local technicians ensure minimal downtime and efficient issue resolution.
Online and remote software diagnosis support
Local spare parts
Ongoing Peace of Mind
Regular servicing and comprehensive support keep your MedyBOX or PharmaSelf24 performing at its best.
Protect your investment, enhance reliability, and maintain customer satisfaction with continuous professional care.
The best results come from the best preparation Success starts with a well-thought-out plan.