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Services
  • Creating Pharmacies Available Anytime

    From planning and installation to ongoing support, we provide the automation solutions you need to keep your pharmacy accessible 24/7 for your customers.


Simple 4 Step Process

Consultation Site Survey
  • Initial Discussion: Understand your pharmacy’s needs and goals for 24/7 automation.
  • Site Survey: Conduct a detailed assessment of your location to ensure suitability for MedyBOX or PharmaSelf24.
  • Customised Proposal: Receive a tailored recommendation, including product specifications, installation requirements, and pricing.
  • Place Your Order
  • Order Confirmation: Finalise the purchase based on your selected solution and agreed terms.
  • Payment: Secure your order with a 70% deposti upfront payment, with the final 30% pament due upon delivery to site,, before the installation.
  • Project Scheduling: Set timelines for delivery, installation, and commissioning.
  • Delivery Installation
  • Direct Delivery: Your unit is delivered to your site on a just-in-time schedule.
  • Professional Installation: Certified technicians handle setup, integrating the system with power, internet, and payment solutions.
  • Testing: Conduct thorough checks to ensure the system functions perfectly before launch.
  • Commissioning Training
  • System Launch: Activate your unit for customer use and perform a final operational review.
  • Staff Training: Provide hands-on training to your team for day-to-day operations and basic troubleshooting.
  • Ongoing Support: Access technical support and warranty services for seamless, long-term performance.
  • Warranty & Support in 4 Steps

    Comprehensive
    Year 1 Coverage

  • Full hardware warranty, including repairs and replacements.
  • One preventative maintenance visit to check refrigeration gas, plumbing (where specified), and overall system health.
  • Software support with updates and enhancements for optimal performance.
  • Transition to Affordable Support

  • After the first year, transition seamlessly to an affordable annual support contract covering hardware maintenance, troubleshooting, and repairs.
  • Includes one preventative maintenance visit per year, with refrigeration gas checks and top-ups, plumbing inspections.
  • Continued software updates and expert technical support for reliable, long-term operation.
  • Extensive Support Network

  • Nationwide service teams in most Australian cities for fast, reliable assistance.
  • Local technicians ensure minimal downtime and efficient issue resolution.
  • Online and remote software diagnosis support
  • Local spare parts
  • Ongoing Peace of Mind

  • Regular servicing and comprehensive support keep your MedyBOX or PharmaSelf24 performing at its best.
  • Protect your investment, enhance reliability, and maintain customer satisfaction with continuous professional care.
  • The best results come from the best preparation

    Success starts with a well-thought-out plan.

    Initial Consultation

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